Superior Pool and Spas Return Policy

Contact over service department at 937-866-5582 to start a claim or a return

• Returns are accepted within 30 days of the original purchase or delivery date.

• No returns will be accepted after this 30-day period.

Eligibility conditions
To be eligible for a return, the part must be:

• In new, unused, and undamaged condition.

• In its original, unopened manufacturer's packaging.

• Accompanied by the original purchase receipt or packing slip.

Non-returnable items
The following items are not eligible for return under any circumstances:

• Electrical parts: We cannot accept returns for any electrical or electronic parts once the packaging has been opened or if they have been installed, plugged in, or tested.

• Special orders: Parts that were custom-ordered or are not part of our regular stock are non-returnable.

• Used or installed parts: Any part that shows signs of installation, wear, or has been disassembled is not returnable.

• Missing components: Parts with missing hardware, instructions, or other components will not be accepted.

Restocking fees

• Regular stock items: No restocking fee if returned within 15 days of purchase. A restocking fee of 15% may be charged for all non-defective returns after 15 days.

• Special orders: Non-stock or special order parts may be subject to higher restocking fees determined by the manufacturer. Covers are not returnable.

Refunds and exchanges

• Refunds: Eligible returns will be processed for a refund to the original payment method, minus any applicable restocking fees and shipping charges.

• Store credit or exchange: In some cases, returns may be processed for store credit or an exchange for a matching part at the discretion of the store manager.

Defective or damaged items

• If you receive a defective, damaged, or incorrect item, you must contact our customer service department within 5 days of receiving the order.

• We will provide instructions for returning the item and will cover return shipping costs.

• A replacement or full refund will be issued upon our inspection of the returned part.

How to initiate a return

1. Request a Return Merchandise Authorization (RMA): You must contact our customer service department to obtain an RMA number. Returns without an authorized RMA number will not be accepted.

2. Package your items: Securely repackage the part(s) in the original, undamaged packaging. Write the RMA number clearly on the outside of the box.

3. Ship the return: Unless the return is our error, you are responsible for the return shipping costs. We recommend using a trackable shipping service.

4. Where to ship: Ship all returns to Superior Pool and Spas, 901 S. Main St. Miamisburg Ohio 45342

Processing time

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 3 to 7 business days